EDITORIAL CALENDAR 2008 |
January/February 2008 >>> The Human Resources Issue
(Download a copy)
> Predictive Dialing & Canadian Legislation
> Preventing Agent Burnout In A Shrinking Labour Pool
Product Showcase: Workforce Optimaztion & Scheduling/ACD/Universal Queue/ Predictive Dialers/ Training Tools & Services
Regional Profile: British Columbia |
March/April 2008 >>> The Help Desk Issue
(Download a copy)
> Keeping Your Centre Secure
> The Centre's Role in Creating Customer Advocates
Product Showcase: Customer Feedback/Call Monitoring/Quality Management/Business Intelligence (BI) & Analytics
Regional Profile: Quebec
Bonus Distribution: HDI Trillium Chapter Annual Conference, IT 360 Conference |
May/June 2008 >>> The Web-Enabled Issue
(Download a copy)
> Self Service Strategies For Customers
> Recruting & Sustaining A High-Performance Team
Product Showcase: IVR/IP Telephony/Click-To-Talk/Live Web/CTI/Speech
Regional Profile: Alberta
Bonus Distribution:
Canadian Marketing Association Annual Convention/ACCA Conference / ORCCA Awards |
July/August 2008 >>> The Focus on Rewards Issue
> Improving & Rewarding Agent Morale & Effectiveness
> Integrating Customer Recognition Programs
Product Showcase: Wall Displays/Furnishings/Headsets/Inbound Software/Predictive Dialers/Desktop Integration
Regional Profile: Saskatchewan/Manitoba |
September/October 2008 >>> ICCM Canada Show Guide Issue
> ICCM Show Guide
> Mining Your Centre's Business Value
> Pros and Cons of Hosted Services
Product Showcase: Hosted Services/IVR/Exhibitor Showcase
Regional Profile: Atlantic Canada (NS, PEI, NB, NL)
Bonus Distribution: ICCM/Contact Atlantic Conference / CAM-X |
|
November/December 2008 >>> The Annual Industry Directory
Canada's Official Contact Centre Industry Directory, the One Source For Buyer's
> Multi-Generational Workforce Strategies
> Metrics That Measure Customer Satisfaction
SPECIAL REPORT: CRM in Canada
Product Showcase: TQM/Business Intelligence (BI) & Analytics/Performance Metrics
Regional Profile: Ontario
Bonus Distribution: BCCCA Annual Conference & Awards
In addition, the Annual Industry Directory is distributed
at all industry events throughout 2008 and 2009. |
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