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JANUARY-FEBRUARY ISSUE 2008 |
Features |
Countering Agent Burnout, by Terry Pruner |
Talent Retention, by Jacques Gaumond |
Legislation Update: Canada's DNC List To Be Implemented This Year, by Susan Maclean, Editor |
Legislation Update: Other Nation's DNC Efforts Shed Light on Impact Here, by Edward Soorany |
Product Focus on Workforce Optimization/Scheduling, by Christopher Watchorn |
Diallers, by Susan Maclean, Editor |
Humour On The Line, by Gail Mercer-MacKay |
Departments |
From the Editor: The silk purse side of telemarketing |
Readerboard: Contact Centre Canada; new spring arrivals; latest industry news |
Techwatch: Next generation of inter frees process bottlenecks; show & tell in the contact centre |
Industry Watch: How your centre's culture affects staff performance |
Staffing Matters: The top 10 training tips |
Regional Profile: British Columbia |
Coming Events: What's due |
Affy Advises: Ideas and tips from Afshan Bye |
Association News: Regional reports from associations around the country |
Click here to download the issue as a PDF |
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